Notes from the online course through MindfulSchools.org in Aug-Sept 2018.
The process takes its inspiration from Non Violent Communication techniques introduced by Marshall Rosenberg. The teacher of this course, Oren Jay Sofer, has written the book “Say What You Mean” which goes into more details with the precepts of mindful communication.
First step: lead with presence. Observe self, others, situation.
Second step: come from curiosity and care. Share feelings.
Third step: focus on what matters. What are the needs.
First Foundation: Presence: Effective communication requires presence. Stay aware of your presence in the conversation; maintain focus; honesty with self about what’s happening. The more aware we are, the more choice we have. Accept the unknown of what is going to happen and new possibilities of the dialogue.
Second Foundation: Intention: Intention determines direction. Intentions shape experience; Be aware of habitual conflict styles in order to transform underlying beliefs. Avoid thoughts of blame and criticism. Everything we do, we do to meet a need. People are more likely to listen when they feel heard. Reflect before responding.
Third Foundation: Attention: Attention shapes experience. Differentiate between “strategies” and “needs” to have more choice and clarity. The more we understand one another, the easier it is to find mutually beneficial solutions. Establish mutual understanding before problem-solving. Awareness of emotions supports ability to choose how we participate in conversation. Take responsibility of our feelings, connecting them to our needs makes it easier to be heard. Hear others’ feelings as a reflection of their needs which helps us understand the other person without blame, the need to agree or feeling responsible for their emotions. Having empathy for ourselves makes it easier to listen to others. Stating clearly what happened without judgment or evaluation aids in being heard. Observations rather than judgement or evaluation. Check in with other for understanding; use fewer words and more sincerity; speak in short chunks makes understanding easier. Be clear about what is wanted and why to get more creative about solution. Awareness of our reactivity to help make wiser choices of what to say. When in conflict, listen more closely to the other person first; increases chance of their willingness to listen to us.